The Executive Vice Chairman (EVC) of the Nigerian Communications Commission (NCC) Professor Garba Danbatta has charged mobile network operators to play their roles in sustaining quality of service delivery in order to provide good quality of experience to consumers, who are critical stakeholders in the telecoms sector.
A statement posted on the Twitter handle of the NCC also urged the mobile network operators “To ensure seamless services for telecom consumers who increasingly relied on the networks during the pandemic, the Commission has been encouraging resource sharing among network operators.”
It said the NCC regulatory efforts have resulted in a Presidential approval directing Security Agencies to protect Information and Communication Technology (ICT) and telecom facilities as critical national assets.
“These efforts have helped to safeguard telecom infrastructure for the greater role telecom has to play with the outbreak of Covid-19 pandemic,” it added.
Also, to ensure the delivery of top-notch Quality of Service (QoS) to meet the expectations of their consumers, the NCC boss strongly charged the service providers to constantly upgrade and expand their network capacity.
The various QoS indicators for the second quarter of the year 2020 across the networks and how the consumer Quality of Experience compared with the parameters based on the voice of the consumer survey (VoxPop) conducted by the Commission showed that there is increasing QoS from Network Service Providers.
NCC highlights some of the challenges facing operators, which impact negatively on quality of service to include fibre cuts, vandalism and theft of telecommunications site equipment.
